to an increasing backlog of work we have had to make some changes. As Stokesay
Ware is entirely hand made by myself I am no longer able to supply china from
stock and in future will be working to order only.
Delivery times will fluctuate
throughout the year, but we will be able to give you a reasonable estimate at
the time you place your order. Please be aware that orders required for a
specific date will need to be placed in good time.
We will have a limited amount of work available to buy on the day
at the fairs we attend, but we will no longer be able to reserve items for you
to collect at the fair unless your order has been already placed and is now
We may have to close our order book
from time to time to reduce the backlog. If so, we will indicate this on our
Although we have no plans to
retire, we would advise customers who are collecting a set to complete their
purchases within the next two years (by the end of 2015) to avoid
Summer recess - we will be
closing down every summer for the months of June, July and August.
Due to the huge rise in postal costs we
reluctantly are no longer able to offer free delivery for UK orders under
£50 although it will remain free of charge for orders over this amount.
We have temporarily suspended sale of gift
certificates as we cant supply work quickly at the moment.
Please note that I am unable to supply plain
white china or work to commission.
thanks for your patience,
Please send us your order by post, telephone or
London N16 0SH
Telephone 020 7254 5242
International +44 20 7254
We will acknowledge your order and confirm the total cost and
expected delivery date. Please let us know in good time if you need a
particular item for a specific date as we do undertake to fill orders in the
order of receipt.
If for any reason you are
not completely delighted with your order we will refund on anything returned to
us in perfect condition within 10 days. In the event of damage in transit
please notify us immediately. We will then be happy to send a replacement on
receipt of the broken item by return post.
are dispatched by first class recorded delivery within the UK and by registered
||Orders under the value of
||Orders over the value of
order is ready we will send you a pro-forma invoice and dispatch your goods on
receipt of your payment. Completed orders will be held for you for a period of
Cheques should be made payable to
'Stokesay Ware'. Overseas customers paying by cheque need a Sterling Draft,
drawn on a British bank.
CREDIT OR DEBIT CARDS
We can accept payment
by Visa, Mastercard or Eurocard credit cards and by Switch and Solo or Delta
debit cards. If you would like to use this facility please send us your details
by post or phone.
We can now accept payment by PAYPAL.
You do not need to have your own PAYPAL account to make a one-off payment.
Orders are sent by tracked or
registered airmail and generally take in the region of 4 days to Europe and 8
days to the USA or Australasia.
CHELSEA PLATES: If you
need more than one plate it is advisable to order them at the same time as we
cannot guarantee colour consistency from printing to
Stokesay Ware is intended for collectors and is unsuitable
for children under the age of 14 years.
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37 Sandbrook Road, Stoke
London N16 0SH, UK
Telephone 020 7254 5242
20 7254 5242
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