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JULY 2015 UPDATE
We are currently receiving more orders than I have the capacity to make. This is adding to our already extensive backlog.

We have taken the decision to close our order book until further notice. I will keep you updated on the home page of our web site.

In the meantime we will still be attending the Miniatura shows, including Cranmore Park, and the Kensington shows (there will be no City of London show in 2016 but it will return in 2017). We will have a limited amount of work available to buy on the day at these events.

We regret we are unable to reserve work to be collected at shows unless it has been previously ordered and is now ready.

If we have given you an enquiry or order number I will continue to work through the list and we will write to you 3 to 4 weeks before your order is ready.

We are looking at ways to solve this problem although as each piece is carefully hand made by myself, it is not a process that can be hurried.

We intend to continue attending the Miniatura and Kensington shows in the future and hope to be able to reintroduce other favourite shows as the work load permits.

Please do not send us an order in anticipation as we will not be able to accept it at present. The order book is closed.

Many thanks for your patience,
Karen


HOW TO ORDER
When our order book is open please send us your requirements by post, telephone or email.

When we receive your enquiry we will give you an enquiry number beginning with the letter 'E'. This will enable us to deal with them in a logical sequence.

When I am able to start making your pieces we will contact you to confirm that you still require them, confirm the price, give you an estimated delivery date and also an order number.

In the meantime we can generally supply Chelsea plates from stock.

BY POST
37 Sandbrook Road
Stoke Newington
London N16 0SH
United Kingdom

Download order form


BY TELEPHONE
Telephone 020 7254 5242
International +44 20 7254 5242

BY EMAIL
peter@stokesayware.co.uk

If for any reason you are not completely delighted with your order we will refund on anything returned to us in perfect condition within 10 days. In the event of damage in transit please notify us immediately. We will then be happy to send a replacement on receipt of the broken item by return post.

DELIVERY
Packages are dispatched by first class recorded delivery within the UK.

OVERSEAS CUSTOMERS
Orders are sent by tracked or registered airmail and generally take in the region of 4 days to Europe and 8 days to the USA or Australasia.


POSTAGE AND PACKING
UK Orders under the value of £50 £3.00
UK Orders over the value of £50 Post Free
EUROPE Registered delivery £9.00
WORLD WIDE Registered delivery £9.00


PAYMENT
When your order is ready we will send you a pro-forma invoice and dispatch your goods on receipt of your payment. Completed orders will be held for you for a period of one month. We do not accept payment in advance.

BY CHEQUE
Cheques should be made payable to 'Stokesay Ware'. Overseas customers paying by cheque need a Sterling Draft, drawn on a British bank.

BY PAYPAL
Please pay directly to:
karen@stokesayware.co.uk
or we can send you a Paypal payment request.. You do not need to have a Paypal account to make a one-off payment with your credit or debit card.

BANK TRANSFER (ALSO KNOWN AS IBAN OR BIC/SWIFT)
Make a payment in pounds sterling directly to our bank account. We will send you our account details on request when your order is ready.

SUMMER BREAK
We close down every summer for June, July and August.

WHITE CHINA
I am unable to supply plain white, undecorated china.

CHELSEA PLATES
If you need more than one plate of the same pattern it is advisable to order them at the same time as we cannot guarantee colour consistency from printing to printing.

PLEASE NOTE: Stokesay Ware is intended for collectors and is unsuitable for children under the age of 14 years.


 
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STOKESAY WARE
37 Sandbrook Road, Stoke Newington
London N16 0SH, UK
Telephone 020 7254 5242
International +44 20 7254 5242

email peter@stokesayware.com
   
   


Content, design & graphics copyright © Karen Griffiths 2000